Radonova’s detectors are manufactured for a single use radon test. The components are manufactured and calibrated to an exact specification that enables us to offer a highly accurate and precise device.
Radonova cannot accept returns of detectors that were purchased errantly, that are of the incorrect application, or have passed their recommended date of deployment. If a detector is deemed to be flawed due to the manufacturing process, calibration techniques, or transit handling in route to the end user, a request for a replacement device can be submitted.
Radonova is not responsible for issues that may arise when returning detectors for analysis including but not limited to the loss of a device in transit to our facility via USPS, FedEx, etc. We understand that time spent performing the test will be lost if a result cannot be obtained and highly recommend adding tracking to any package being returned.